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We stand behind our teas and teaware, and want you to be satisfied with them. We'll always do our best to take care of clients—we can promise to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.


FREQUENTLY ASKED QUESTIONS

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What is your return policy?
Why don't you have a return policy?
Do I need a receipt for my purchase?
Do you take everything back?
Is there a time limit?
Are there restocking fees?

 

ABOUT RETURNS AND EXCHANGES

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RETURNING BY MAIL (U.S.)

Start by writing us and letting us know what the problem is; be sure to include your order number. Send in your item(s) to us, being as careful as you can with the packaging (especially if it's ceramics). Your return will be processed within 10-14 business days. And call us anytime! 415-462-3313. We love talking to our clients and -- really! -- we will do our best to solve any problem you have.

CREDIT/REFUNDS

We'll happily give you store credit on any purchase you've made that you're not happy with , for any reason at all. Refunds can also be arranged for all goods that can be resold (primarily ceramics). All refunds will be credited to your original form of payment. This will show on your next statement, depending on the issuing bank and/or billing cycle.

GIFT CARDS

Gift Cards can't be returned.

INTERNATIONAL RETURNS

Alas, we can't offer returns for international purchases. But we want to help! Try us for some kind of creative solution.


Questions? Call 415-462-3313.



FREQUENTLY ASKED QUESTIONS

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What is your return policy?

We don't actually have a return policy for purchases made at Breakaway Matcha. We handle returns on a case-by-case basis with the ultimate objective of satisfying the client. We stand behind our goods and services and want our clients to be satisfied with them. We'll always do our best to take care of clients. We will sometimes to go absurd lengths if we have to! Try us.
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Why don't you have a return policy?

We hope to build trust with our customers and create a relationship with them over many years and, with luck, decades. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll bend over backwards fix it. Simply send your item back to us we'll do our best to take care of you.
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Do I need a receipt from my purchase?

Not really. We've got you in our system. Though an order number always helps.
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Do you take everything back?

We'll do our utmost to take care of you, but from time to time we cannot accommodate a return.
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Is there a time limit?

We ask that you return anything you're not happy with as quickly as possible.
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Are there restocking fees?

No.
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